“We know that rapid turnaround time for identity testing is the biggest need our clients have,” said Alkemist Labs CEO Elan Sudberg. “While we were consistently delivering accurate results in five days, we know that one less day is an added advantage for our customers. In a climate of frequent consolidation and restructured labs that can adversely impact customer service, we’re proud to meet the needs of our clients.”
Optimizing the identity departments was an important focus during development plans for the company’s 2018 facility move, which laid the groundwork to decrease turnaround time, according to Toto Phoutthavantha, Alkemist’s lab director. “In 2018 we focused on intensive staff training, taking quality and safety in testing to an even higher level, and implementing lean efficiencies in production. We now have a solid foundation from which to keep this four-day commitment.”
Alkemist Labs effectively operates as a partner to customers, helping them determine the right test methods to fit their needs, guiding them through selection of botanical reference material purchases, and working with all involved parties to resolve failed test results. Answering the need for fast identity testing results without compromising accuracy is one more service, the company said.