Jobs

Natural Products Technical Support Specialist - Barrington, IL

The Natural Products Technical Support Specialist is a critical role who acts as the liaison between our Science department and our customers.

09.13.23

Company Name:

Ortho Molecular Products

Job Title:

Natural Products Technical Support Specialist - Barrington, IL

Overview:

What To Expect:

This position is not hybrid or remote and 100% onsite.

The Natural Products Technical Support Specialist is a critical role who acts as the liaison between our Science department and our customers. This role is responsible for compiling and maintaining science-related technical resources for products, ingredients, and “behind the label” information all of which are used to support inquiries from customers, sales representatives, and consumers. In addition, the Natural Products Technical Support Specialist manages and researches raw material ingredients to help establish regulatory statements and consumer usage guidelines. We welcome you to join our growing team and help us enhance our customer experience through this exciting role!

Update and maintain technical information for all products and ingredients.
Respond to all incoming technical questions in a timely manner (24 hours).
Support the sales team, brand managers, and customer service representatives on technical inquiries for products and raw materials.
Send out an updated Technical Questions Log in a timely manner (Each Friday).
Organize and archive technical information for easy retrieval.
Maintain the Product Technical Resources SharePoint site.

What You Will Contribute:

Bachelor's Degree in a relevant scientific discipline (Chemistry, biology, nutrition, or equivalent).
Excellent written and verbal communication skills and the ability to effectively present information and respond to questions.
Strong analytical and problem-solving skills including the ability to accurately define problems and present impactful solutions.
Impressive organizational skills, including ability to shift tasks in a fast-paced work environment.
Proven computer proficiency using Microsoft Office Suite, Dynamics Nav, SharePoint, and the Internet.
Exemplary planning, project management, and time management skills.
Discretion and confidentiality.

What You Will Receive:

Competitive compensation with bonus program.
Health, Dental, Vision, Life, 401K with matching, HSA with company contribution.
Immediate Paid Time Off, starting annually at 15 days.
Paid Holidays on business workdays.
Company-paid on-site wellness meals.
Gym membership reimbursement.
Employee Assistance Program.
Voluntary benefits: short-term disability, whole/term life, hospital indemnity, critical illness, accident expense.
Opportunities for growth and development such as company university and tuition reimbursement options.
On-staff health coach, one-on-one or group coaching.
Health and wellness initiatives: walking challenge, weight loss challenge, health risk assessment and more!

Why Work at Ortho Molecular Products:

Simply put, our healthcare system is broken. It is expensive, complicated, and dysfunctional. At Ortho Molecular Products, our vision is to transform the practice of medicine. Every day, across America and the world, we help health care providers implement better solutions for health challenges that include lifestyle medicine and nutritional therapies proven to improve patient outcomes. We do this by manufacturing science-based products and developing innovative clinical programs for doctors that help their patients get better faster.

We are looking for people who align with our mission and want to invest their lifework and passion into transforming the practice of medicine. Our team is purpose-driven, values-based, and service-focused. We are looking for likeminded people who want to join the movement that is changing the way healthcare is being delivered.

Ortho Molecular Products is an Equal Opportunity Employer.

Please click the “APPLY NOW” button below to send your resume!